Shipping & FAQ

We are committed to give you the best experience when purchasing your special gift from us. Our processes ensure your order ships out looking great and on time! Please find answers to some commonly asked questions below:

Shipping Time
All gift baskets ship in 1 business day of receiving cleared payment. Personalized Baskets may require up to 2 business days to ship.

Shipping locations

Within United States
Our entire range of gift baskets and custom gifts are shipped to the 48 contiguous US states. Standard Shipping ( 4-6 business days) is Free. 

Fine Handcrafted Chocolate Shipments
Our Fine handcrafted chocolates are for shipping within the state of Ohio only. The shipping fees for chocolates is listed with the products.

International Shipments
We don't offer international shipments at this time.

PO Box Shipments
In most cases we cannot ship to PO Boxes. Please contact us to check if a gift can be shipped to a PO box before placing an order.

Carriers
We use Fedex ground , UPS  ground and USPS Priority mail to ship our gifts purchased with Free Standard Shipping. We use Fedex, UPS and USPS for our expedited shipping services.

How does you gift arrive:
We take great care in packaging each gift! All items inside the gift baskets are arranged in a manner that is best suited for shipping, to ensure the gift arrives perfectly.  

Substitution Policy
Occasionally we may need to substitute one or more products in a basket. We always substitute with a  product of equal or higher value.

Return Policy
We offer a 100% Satisfaction Guarantee on all our gifts, if you are not fully satisfied you can return the gift withing 7 days of receipt and with we will provide you a refund.

Please note: In case of a return,

  • Shipping charges, if any, will not be refunded.
  • We do not provide return shipping labels, the buyer is responsible for shipping the gift back.
While placing your order, please ensure your submitted delivery address is correct. We cannot issue a refund for a wrong address provided on the order.

    If you have additional questions please contact us or call customer service at 937-490-1095, and we will be happy to assist you.

    Happy Gifting!